1. Acceptance of Terms
These terms of service form a legal agreement between you and Red Ribbon Accounting Inc. By accessing this website, requesting a consultation, or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use this website and do not request our services.
Please read the full document before you proceed, because your continued use of the website or the portal means that you accept these terms. We have written this agreement in plain language so that you can understand your rights and obligations without legal training. If any part of these terms is unclear, contact us before you begin an engagement and we will explain it to you. These terms apply to every page of this website, to our client portal and to all services provided by the company.
2. The Company and Developer
This website and the services described on it are developed and operated by the developer RedRibbon on behalf of Red Ribbon Accounting Inc., a Canadian professional services business located at A-2107 Second St W, Cornwall - K6H 5R6, Canada (CA). References to the company, we, us or our in these terms mean Red Ribbon Accounting Inc. and its authorized representatives.
The company is a provider of accounting, bookkeeping, tax preparation, payroll and advisory services to businesses and families, and it operates within the professional, scientific and technical services sector in Canada. The company designs and maintains computer integrated systems for clients and supports those systems with its accounting practice. This website introduces the practice and provides a secure channel for clients to communicate with our team.
3. Description of Services
Our services include monthly bookkeeping and ledger management, quarterly financial reviews, personal and corporate tax preparation, payroll administration, financial statement preparation, cloud accounting setup, and ongoing advisory and planning support. The precise scope of each engagement is described in a written agreement that we prepare before work begins.
Services may be delivered in person at our Cornwall office, by phone, by video call, or through our secure client portal. Some services, such as cloud accounting setup and the use of our client portal, depend on technology provided by third parties. We will identify those dependencies clearly and we will help you understand how they affect the delivery of the service you have chosen. We will always confirm the service details with you in writing before an engagement begins.
4. Eligibility and Client Responsibilities
You must be at least eighteen years old and legally capable of entering into a binding agreement to use our services. When you act on behalf of a business, you confirm that you have the authority to bind that business to these terms and to the engagement letter we sign together.
You are responsible for providing accurate, complete and current information about yourself and your business. You must notify us promptly of any change in your financial circumstances that could affect the work we do. We rely on the information you give us, and we cannot be responsible for consequences that follow from incomplete or incorrect information that you provide.
5. Engagement and Scope of Work
Every engagement begins with a consultation in which we define the work, the timeline and the deliverables. A written engagement letter records the scope of services, the fees and the responsibilities of each party, and it forms part of the agreement between us. No work begins until that letter has been agreed.
Work outside the agreed scope, such as additional filings, amended returns, unplanned audits or assistance with a government review, is quoted separately and is performed only with your agreement. We may decline an engagement if we determine that we cannot serve you competently, professionally or within the standards of our practice. We will always explain the reason for any decline. The engagement letter also sets out how we communicate, who your main contact is and how completed work will be delivered to you.
6. Fees and Payment
Fees are set out in the engagement letter before work begins. We charge by the hour for some services and by fixed fee for others, depending on the nature and complexity of the work. Fixed fees are agreed in advance so that you know the cost before you commit to the service.
Invoices are payable within the period stated on the invoice, which is usually thirty days from the date of issue. Overdue accounts may be subject to a late payment charge at the rate stated in the engagement letter. If we must collect payment through a collection agency or legal process, you are responsible for the reasonable costs of that collection. Receipts and invoices are provided for every payment, and we are always happy to discuss fees before any work is performed.
7. Client Obligations
You agree to provide timely access to the documents and information we need to complete the work. Delays in providing records can affect the accuracy of a filing or the timing of a deadline, and we will note any delay that affects your account. You agree to review the reports and statements you receive and to tell us about any error within a reasonable time.
You are responsible for the decisions you make based on our advice and for the accuracy of the information you provide to us. You agree to keep your login credentials for the client portal confidential and to notify us immediately if you believe they have been compromised. You are responsible for activity that takes place through your account. We provide clear checklists so that you always know which documents are still outstanding and what is needed next.
8. Acceptable Use
You agree to use this website and our client portal only for lawful purposes and in a way that respects the rights of others. You must not attempt to interfere with the operation of the website, introduce malicious code, or access areas of the system that you are not authorized to use.
You must not use the website to send unsolicited messages, to upload unlawful content, or to misrepresent your identity or your relationship with the company. You must not reproduce, copy or exploit any part of this website for commercial purposes without our written permission. We may suspend access for any user who violates this section, without prejudice to any other right we hold.
9. Intellectual Property
All content on this website, including text, graphics, logos, the ledger and seal motif, and the page designs, is owned by Red Ribbon Accounting Inc. or its licensors and is protected by copyright law. The name Red Ribbon Accounting Inc. and the wordmark REDRIBBON are part of our branding and may not be used without permission.
You receive a limited, personal, non-exclusive right to view the website for your own information. You may print a single copy of any page for your personal records. Any other use, including republication, resale or the creation of derivative works, requires our prior written consent. Nothing in these terms transfers any intellectual property right to you.
10. Confidentiality
We treat the information you share with us as confidential and we use it only to deliver the services you request. Our duty of confidentiality is protected by professional standards and by the agreements we sign with our clients. We take this duty seriously and our staff are bound by it.
The duty of confidentiality is subject to narrow exceptions, including obligations to produce records to tax authorities, responses to a lawful court order, and disclosures that are required by professional standards or by law. We do not sell client information and we do not share it with marketing partners. Our confidentiality commitments survive the end of any engagement.
11. Professional Disclaimer
Our services are provided by qualified accounting professionals in accordance with the standards of the accounting profession in Canada. We aim for accuracy in every return and report, but no professional can guarantee the outcome of a tax assessment, an audit or a government review. The Canada Revenue Agency makes its own determinations on the returns it receives. When you rely on our work, we rely on the completeness of the information you give us.
The information on this website is provided for general guidance only and does not constitute legal, investment or tax advice for any specific situation. Before you rely on any general information, please confirm it with your own professional advisers or with us directly. Our advice is always given in the context of an engagement, never through general content on this website.
12. Third-Party Services
Some features of our service rely on third-party providers, including software for cloud accounting, payment processing, electronic signatures and document storage. Those providers operate under their own terms and privacy policies, which we will point you to when they become relevant to your engagement.
We are not responsible for the content or the conduct of any third-party service that you choose to connect to our portal. Where we integrate a third-party service, we will tell you which provider is involved and what information it receives. You should review the terms of those providers before you use their services through our platform.
13. Disclaimers
The website and the portal are provided on an as is and as available basis. We make no warranty that the website will be uninterrupted, error-free or free of harmful components, although we maintain it with professional care and we respond quickly to any reported problem. We also keep the website current and we correct any defect that is brought to our attention.
We do not warrant that the results of any engagement will be free of error, although we perform our work with professional care and skill and we review our own output before it is delivered. To the maximum extent permitted by law, we exclude all implied warranties and conditions that are not expressly stated in these terms, including any implied warranty of fitness for a particular purpose.
14. Limitation of Liability
To the maximum extent permitted by law, our total liability to you for any claim arising from the website, the portal or an engagement is limited to the fees you paid to us in the twelve months before the claim arose. This limit applies regardless of the form of the claim, whether in contract, negligence or otherwise.
We are not liable for indirect, incidental or consequential damages, including lost profits, lost data, loss of goodwill or interruption of business, even if we were advised of the possibility of those damages. Nothing in these terms limits liability that cannot lawfully be limited, such as liability for fraud, gross negligence or the deliberate breach of a confidentiality obligation. These limits are reflected in the professional insurance arrangements that we maintain for the practice.
15. Indemnification
You agree to indemnify and hold harmless Red Ribbon Accounting Inc., its officers, employees and representatives from any claim, loss or expense that arises from your breach of these terms, from your misuse of the website or the portal, or from inaccurate information that you provide to us.
We will give you prompt notice of any claim and reasonable cooperation in defending it, at your expense. This obligation continues after these terms end, and it applies to claims brought by third parties as well as claims between us. You are responsible for the costs of any legal representation that you choose for your own defense, and you agree to act in good faith when a claim is made against us.
16. Termination
Either party may end an engagement by giving written notice in accordance with the engagement letter. On termination, we will deliver the completed work and the client records that belong to you, and we will settle any outstanding fees promptly. We will also cooperate with a successor accountant of your choice.
We may suspend or terminate your access to the website or the portal if you breach these terms, if your account is used in an abusive way, or if the law requires us to do so. Sections of these terms that are meant to survive termination, including confidentiality, disclaimers, limitation of liability and indemnification, continue to apply after this agreement ends. Access to your historical records remains available to you after any engagement ends.
17. Changes to These Terms
We may revise these terms from time to time to reflect changes in our services, in the law or in the way we operate our practice. We will post the revised version on this page and update the date at the top of the document so that you can always see the current version.
Material changes will be communicated to active clients by email before they take effect. Your continued use of this website or the portal after a revision means that you accept the updated terms. Please review this page periodically, and contact us if you have a question about a change that affects your existing engagement.
18. Governing Law and Disputes
These terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. The courts of Ontario have exclusive jurisdiction over any dispute that arises from these terms or from the services we provide, subject to any right of appeal.
Disputes arising from these terms will first be addressed through good faith discussion between the parties. If a dispute cannot be resolved informally, it will be submitted to the courts of Cornwall, Ontario. Nothing in this section prevents either party from seeking urgent injunctive relief where that is necessary to protect confidential information or other important rights. Both parties agree to attempt a fair resolution before resorting to formal proceedings.
19. Contact Information
Questions about these terms may be sent by email to serve@redribbon.buzz or by phone to +16069007176. You may also write to us at Red Ribbon Accounting Inc., A-2107 Second St W, Cornwall - K6H 5R6, Canada (CA). We will acknowledge your message and respond as promptly as we can.
Thank you for taking the time to read these terms. We look forward to the opportunity to serve your business and your family, and we will always treat the relationship with the care that the red ribbon seal represents. We value your feedback and we use it to improve the way we serve every client, season after season.
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